Content Operations Lead | Broadcast, Digital & Retail Media

I am an Operations and Program Leadership professional with 12+ years of experience driving large-scale transformation across retail media, marketing operations, and content ecosystems. I specialize in building enterprise-ready processes, platforms, and teams that unlock growth, accelerate speed-to-market, and enable new revenue streams.

In my current role as Manager, Process Operations at Walmart Connect (Walmart Canada), I lead enterprise-wide process optimization, operational scaling, and go-to-market enablement for their large scale retail media network. I partner across Sales, Client Services, Campaign Delivery, and Technology to design workflows that eliminate friction, drive automation, and embed operational rigor. I operationalize new advertising products from concept to commercialization—aligning cross-functional teams, integrating technology solutions, and leading change management to ensure adoption.

I have delivered transformation-ready initiatives for Walmart Canada, Stingray, Corus, Blue Ant Media, Rogers, CBC, and Loblaw—consistently achieving measurable gains in efficiency, productivity, and revenue impact. My leadership combines strategic vision with operational discipline, ensuring execution is scalable, inclusive, and aligned to long-term business priorities.

Stephanie holds a Master of Management Innovation & Entrepreneurship from Queen’s University’s Smith School of Business, a Bachelor of Arts in Professional Communication from Royal Roads University, and a Diploma in Broadcast Television from Humber College. She is also a Certified ScrumMaster® (CSM®), Certified SAFe® 6 Agilist, and Lean Six Sigma Black Belt (LSSBB), equipping her with a strong foundation in agile project management and process optimization.

• Enterprise Process & Workflow Transformation – Mapping, analyzing, and redesigning operations to scale across functions and business units. 
• Retail Media Go-to-Market Enablement – End-to-end operationalization of new ad products, from concept through sales enablement, delivery, and measurement.
• Operational Strategy & Roadmapping – Defining multi-year transformation strategies that align with revenue and growth targets.
• Cross-Functional Leadership – Leading complex initiatives across sales, marketing, client services, technology, and analytics teams.
• Performance Optimization & Automation – Leveraging tools such as Salesforce, JIRA, Confluence, and CMS platforms to streamline workflows and drive productivity.
• Inclusive Change Leadership – Embedding DEI principles into operational strategy, ensuring equitable and sustainable transformation.
• Financial & KPI Accountability – Managing operational budgets, resource allocation, and ROI measurement to maximize impact.

I share practical, future-focused insights on:

• Inclusive Innovation & DEI Strategy in Content and Marketing
• Scaling Creative Operations in Fast-Changing Environments
• Building Agile Workflows for Cross-Functional Teams
• Operational Excellence & Process Transformation in Retail Media
• Leadership, Representation & Equity in the Creative Sector
  

I collaborate with brands, agencies, and organizations to lead, support, and scale high-impact initiatives. Services include:

Strategic Consulting & Program Leadership
Driving operational transformation, content ops design, and strategic execution.

DEI & Inclusive Strategy Workshops
Building frameworks and processes that embed equity into content and brand development.

Speaking & Facilitation
Panels, podcasts, keynotes, and internal leadership sessions.

Mentorship & Training
Empowering creative and operational talent through tailored programs and workshops.

I blend strategic vision with operational discipline to help brands scale media and content initiatives while fostering innovation and inclusion. Based in Brampton, Ontario, Canada I work with teams across North America and globally.

📬 stephaniegosine@gmail.com
🔗 LinkedIn
🌐 stephgosine.com